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Stagecoach Tranportation

Rider Guide

Bus Stops

Be VISIBLE at bus stops so the bus driver can see you waiting. Wave at the driver to ensure being noticed and keep yourself safe. Buses will pick-up or drop-off passengers at all locations with Stagecoach bus stop signs. Passengers may also request other pick-ups or drop-offs, or may wave the bus down at any safe location along the route. Drivers will not stop if unsafe.


Deviations & Request Only Bus Stops (R)

Some Stagecoach bus stops are listed as “R” or Request Only – either all of the time or during some parts of the day.

Request Only stops follow the pick-up or drop-off procedures below, stopping at the nearest safe location.

Stagecoach buses on the 2nd Friday Shopper, Randolph Shopper, Saturday Shopper, and Circulator routes also deviate up to 3/4 mile from the published routes to pick up or drop off passengers.

If the request for Deviation or Request Only pick-ups or drop-offs cannot be accommodated at the desired schedule time, per Federal Law, Stagecoach will provide the service up to 1 hour before or after the requested time.

There are no deviations on the 89er, 89er North, River Route commuter routes.

To request a DROP OFF

Upon boarding, please let your driver know you would like a Deviation or a Request Only drop off. The driver will let you know if this can be accommodated right away or on the next loop. All attempts to accommodate requests will be made.

To request a PICK UP

We ask that All Pick Ups – whether a Deviation or Request Only Bus Stop – be requested by calling Stagecoach one business day (24 hours) in advance, or on Fridays for a Monday pick up. However, we will always attempt to fill requests that are made with less notice.

Dispatch staff will take the information, review the bus schedule and determine a Pick Up time. Per Federal Law, the ride will be accommodated either up to one hour before or one hour after the requested time. Stagecoach dispatch staff is available by phone between 8 am and 5 pm Monday – Friday.


Transfers

See Bus Route Fares for detailed information on transfers to or from each route. Please confirm with driver when boarding if you need to transfer to another bus or route.

There are transfer passes available from a Stagecoach driver on the 89er North to GMTA routes.


Child Seats

All Stagecoach buses have built-in child seats and seat belts at every seat. Ask the driver for assistance if you need to use a child seat. If you bring your own child seat, please be sure it is secured correctly.


Bikes

All Stagecoach buses are equipped with bike racks. Each rack can accommodate two bicycles. Bicycles may also be brought in the bus if necessary and space is available. Riders are responsible for loading and unloading their own bicycles, and they must be strapped down for safety.


Pets and Service Animals

Service animals and animals contained in pet carriers allowed on Stagecoach buses. Other bus systems may not allow non-service animals on-board.


Oversized Items

Skateboards, skis and snowboards are welcome on the bus provided they are kept out of the aisles.


Lost and Found

Stagecoach is not responsible for items left on the bus. However, items found on the bus will be brought to the office and kept in our lost and found for 30 days. You may pick up a lost item at the Stagecoach offices at 1 L Street in Randolph after 8 am and before 5 pm Monday – Friday. Call 802-728-3773 to be sure your item(s) have been found.